Pay My Premium Portal is the easy way to make premium payments online. Register to pay using your credit card, bank card, or checking account. Setting up recurring payments ensures your premium is received on the 25th of each month. Please note – you will need to supply your date of birth and last four digits of your social security number to complete the registration process and make payments online.
Mail a personal or cashier’s check or money order with the remittance stub from the bottom of your invoice to our lockbox at the following address:
Common Ground Healthcare Cooperative
P.O. Box 632466
Cincinnati, OH, 45263-2466
If you are missing your payment stub, please be sure to note your member ID number on your check or money order. This will ensure your payment is credited accurately and efficiently.
Pay your premium by phone using our interactive voice response (IVR) system – available 24/7/365. You may pay using your credit card, bank card, or checking account. Paying by phone is a single occurrence method. Recurring payments cannot be set up.
Call 877.514.2442
Recently, you may have received a survey from Press Ganey Associates LLC. The survey asks about CGHC and your health care experiences. Press Ganey is an independent research firm. They will keep your answers private and secure.
If you received the survey, please take it! It is very important to respond. You can do this by sending it back in the pre-paid envelope, online through the web link or QR code. You can also respond over the phone. For questions, please contact Press Ganey 1-833-852-0380 or email qhpsurveysupport@pressganey.com.
We want to do everything we can to ensure you get the best care possible. Your survey feedback helps us do just that! We use it to evaluate our plan performance and identify improvements that you say matter most.
Your voice matters. Thank you for being the best part of CGHC!