For Small Group plan members with a non-HSA Platinum, Gold or Silver plan, unlimited Virtuwell visits are covered at no cost to the members.
For Small Group plan members with a non-HSA Bronze plan and Individual and Family plan members with a non-HSA plan, the first ten visits are covered at no cost to the members.
For members with an HSA plan, the cost for visits is subject to deductible and coinsurance.
All you need is internet access to use virtuwell. There are no apps to download and no appointment needed. You start by visiting virtuwell.com and clicking the “Get Started” button. You are then asked to select a category for your health concern (ie. “allergies”) from a pre-determined list. The website gives you the option to start an interview process about your medical concerns or to first create or login into an account. You can proceed with the medical interview and then enter your email and password at the end of the process (ie. creating an account) before submitting your information. Near the end of the interview, you will also be asked about medical history, medication allergies and insurance information.
Once you hit the submit on the interview process, you will receive a written treatment plan and any medications that are prescribed within about 30 minutes. Prescriptions will be sent to your pharmacy of choice. You can even get a text notification when your treatment plan is ready. virtuwell will bill CGHC directly for members that select Common Ground Healthcare Cooperative as their insurance provider and then enter the correct 13-digit member ID number when going through the process.