For traditional Platinum, Gold, and Silver plan members, unlimited free Virtuwell visits are covered. For traditional Bronze plan members, the first ten visits are covered 100% by CGHC, unless you are on an HSA plan. Once a member exhausts the free visits or if they are on an HSA plan, they will pay the deductible/coinsurance amount per visit to use the service (per episode, since follow ups if needed are free). If Virtuwell cannot address your health concern, you will not be billed for the visit.
All members on any HSA plan have to pay for Virtuwell at our contracted rate until their deductible is met. This is because the government has rules about HSA plans that do not allow any services to be covered before the deductible is met (other than preventive care). HSA plan members will receive free visits if/when they meet their deductible. HSA members should request a receipt from virtuwell to submit for reimbursement under their health savings account.
All you need is internet access to use virtuwell. There are no apps to download and no appointment needed. You start by visiting virtuwell.com and clicking the “Get Started” button. You are then asked to select a category for your health concern (ie. “allergies”) from a pre-determined list. The website gives you the option to start an interview process about your medical concerns or to first create or login into an account. You can proceed with the medical interview and then enter your email and password at the end of the process (ie. creating an account) before submitting your information. Near the end of the interview, you will also be asked about medical history, medication allergies and insurance information.
Once you hit the submit on the interview process, you will receive a written treatment plan and any medications that are prescribed within about 30 minutes. Prescriptions will be sent to your pharmacy of choice. You can even get a text notification when your treatment plan is ready. virtuwell will bill CGHC directly for members that select Common Ground Healthcare Cooperative as their insurance provider and then enter the correct 13-digit member ID number when going through the process.